Your Computer Solutions Inc.

Your Computer Solutions Inc. does offer remote control services. Not only can this service be used to repair your computer from our offices for emergency service, but you can use it to work from home. Remote control services are away for one computer to view the screen of another and be able to send keystrokes and commands to the second computer as if you were working directly on it. There are a number of services that will offer remote control. We ensure state-of-the art security features include an SSL-encrypted Web site and end-to-end AES 128-bit encryption of the data stream and chat as well as keyboard and mouse input. Our service is firewall friendly and extremely reliable and scalable.

f you are unsure if you need this service, first determine the number of times your computer has gone down which required a technician to visit your office. If most of your service can be solved over the phone then remote control access is not needed. If want to work at home, or just access the office computer from a remote location, this may be a solution for you. If you want to ensure that travel time for your tech is not an issue for a delay of service then this product may fit your needs. Be sure to ask your technician for details and how to get started.

If you are on our monthly Service Plan program you will get a response by a live person within 1 hour. (Usually within 10 min) Provided you still have internet we are able to get working on your computer right away. (depending on volume of client calls at any given time) If you are not on our monthly Service Plan we address your calls in the order that they come in. A knowledgeable staff member will call you within 1 hour and set up an appointment for the next available spot. Most issues are solved within 48 hours. (assuming the client is available to provide access to the computer after hours)

We accept cash, checks, paypal, zelle and cash app. If you are on our monthly service plan you will be invoiced once a month for all labor and parts you have purchased. If you are not our our monthly service plan, or are purchasing a full computer, you are able to make your payment upon delivery of our services. All printing and promotional products are paid for in advance through our website by credit card only.

Absolutely. We custom build our computers around your needs. We interview the client to find our what their current needs are and how will they grow over the next 2-4 years. We then suggest a system that will fit the client’s needs and provide room to grow. We have seven base systems and hundreds of possible changes within those seven. Depending on your budget and needs we can build a system that will work for you. It is good idea to know your budget and what you are going to use the computer for before the interview process. This will allow us to find out what we need to provide you a computer that will ensure you are able to accomplish your goals at an affordable price.

Our technicians offer to bring a separate keyboard and mouse for a no-touch computer repair. We off remote access solutions to fix your computer without having to enter the home. Finally if a technician is required to enter the home to fix the computer, he is equipped with a face mask, hand sanitizer and wipes for protecting the client and themselves from the risk of the corona virus.